Refund policy

Return & Refund Policy — Glow & Gear

At Glow & Gear, we want you to love every purchase. If something isn’t right, we’ll make it right. Please review our policy below for returns, exchanges, and refunds.

Returns

You may request a return within 30 days of receiving your order. To qualify:

• Items must be unused, in original packaging, and in the same condition you received them.

• To start a return, email support@curalists.it.com with your order number and reason for return.

• Once approved, we’ll send you return instructions and a shipping label (if applicable).

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

• After your return is received and inspected, we’ll notify you of approval or rejection.

• Approved refunds are processed within 5–7 business days to your original payment method.

• Shipping fees are non‑refundable unless the return is due to a Glow & Gear error.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, email support@curalists.it.com with photos and your order details.

Non‑Returnable Items

The following cannot be returned:

• Used beauty tools or hygiene‑related products

• Gift cards

• Sale or clearance items

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again.

2. Contact your credit card company or bank.

3. If you’ve done all this and still haven’t received it, reach out to support@curalists.it.com.

Contact Us

For any questions about returns or refunds, please email support@curalists.it.com — our team will respond within 24–48 hours.